Last updated: January 2024
Introduction
bright-crane respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle information when you visit our website or use our services.
Information We Collect
We may collect and process the following data:
- Contact information you provide through our booking forms, including name and email address
- Service preferences and vehicle information relevant to your enquiry
- Technical data such as IP address, browser type, and device information collected automatically
- Usage data about how you interact with our website
How We Use Your Information
We use collected information for the following purposes:
- To respond to your service enquiries and booking requests
- To provide the automotive services you have requested
- To communicate with you regarding appointments and service updates
- To improve our website and service offerings
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit forms or contact us
- Contractual necessity when providing requested services
- Legitimate interests in operating and improving our business
- Legal compliance where required by law
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist with website hosting and analytics
- Parts suppliers when necessary for vehicle repairs
- Legal authorities when required by law
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy. Service records may be kept for the duration required by Australian consumer protection laws.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where applicable
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website.
Contact
For privacy-related enquiries, please contact us at: [email protected]
Address: 42 Machinery Lane, Smithfield NSW 2164, Australia